Published: Sat, December 09, 2017
Money | By Armando Alvarado

Hilton tests high-tech 'connected room' at hotels

Hilton tests high-tech 'connected room' at hotels

The features will be housed in the pre-existing Hilton Honors app, which guests can use to check in and open their hotel room's door using a digital key.

Hilton will launch high-tech, connected hotel rooms controlled from a guest's mobile device, the company announced Thursday.

As part of its beta test, Hilton has already built a connected room in one hotel and plans to deploy several more "in the coming weeks".

Guests who stay at Connected Room-enabled properties will be able to use the Hilton Honors app to manage most things they would traditionally do manually in a room. You'll also be able to personalize the television in your room by loading it with your preferred streaming media accounts.

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"We are ... setting a new standard for the industry by giving our guests a travel experience where the room knows them and they know the room", says Hilton CEO Christopher Nassetta. Let us know your thoughts down in the comments. Although the hotel hasn't confirmed these details, rooms could potentially have an Amazon Echo or Google Home, which operate via voice commands to run lights, thermostat and entertainment. Hilton is working with popular streaming media providers to enable guests to seamlessly access their favorite programs in Connected Room hotels. The company explains that future software updates could add new experiences to these rooms in the future.

"At Hilton, nearly all digital products are born out of necessity and shortcomings in the marketplace - and Connected Room is no exception", said Joshua Sloser, senior vice president of Digital Product, Hilton.

So when you enter the room, it'll feel ideal right from the off, and when you turn on the TV, your channel of choice will be the first to appear so you don't have to plow through hundreds of others in a bid to track it down. Eco-minded guests can also use the app to conserve energy by timing the air conditioner and lighting to their own schedule.

We like the sound of Hilton's efforts, but we'd also like to see a few robots dropping by to help, or even an entire hotel run by robots. By launching the room, other hotel chains may be forced to compete with similar options, potentially improving the market for business and regular travelers alike.

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