Published: Tue, January 09, 2018
Hi-Tech | By Grace Becker

HP to offer replacement for 50000 faulty laptop batteries

HP to offer replacement for 50000 faulty laptop batteries

If you or anyone at your organisation is now using an HP laptop, downloading the utility or looking up the model number to see if the device's battery has been recalled is an absolute must to prevent a fire from occurring at your home or workplace.

HP has received eight reports of battery packs overheating, melting, or charring, including three reports of property damage totalling $4,500. One incident included a first-degree burn to a person's hand.

Since HP was unable to isolate the defective batteries to just the United States or neighboring country Canada, the company has opted to make this a global recall, though it has identified that the recall affects batteries "sold worldwide from December 2015 through December 2017".

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Not all laptops in the series are affected by the recall and you can check if you would need a replacement by using the HP Battery Validation Utility on their website. Affected batteries pose a fire threat and could burn users, so if you've bought such an HP device since late 2015, you should check to find out if you're impacted. HP and its authorized service providers have also sold the faulty batteries as accessories and provided them as replacements. The batteries were also sold separately for between $50 and $90. If you own five or more affected notebooks, there will be an additional process to facilitate the exchange, HP said.

HP has announced a recall of lithium-ion batteries in more than 50,000 laptops. During the reboot process, an option will be presented to enable Battery Safety Mode. In the world of battery recalls, there is a very thin line between issue and crisis, and we count on companies to understand this delicate balance. Users will still be able to use the device but only when connected to an HP power adapter. HP has provided a utility for checking [Note: this is a link that downloads an executable for then testing tool] if your battery is affected.

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