Published: Thu, January 18, 2018
Money | By Armando Alvarado

Wells Fargo glitch processed bill payments twice for some customers

Wells Fargo glitch processed bill payments twice for some customers

Wells Fargo said Thursday it has resolved a glitch that was double charging customers who used it automatic online bill payments.

Reports from New Jersey and Texas said customers had payments deducted twice and had to wait hours on the phone to talk to customer service.

Wells Fargo provided the following statement to CNBC.

In some cases, the American-Statesman says, customers' balances were reduced to zero - which could trigger overdraft protection fees.

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She also said it would be "completely irresponsible" for Democrats to demand that a deal be tied to keeping the government funded. Nationally, the group says, ending the program would siphon $460 billion from the USA economy over the next decade.

Unhappy customers were flocking to social media to vent their frustrations.

Wells Fargo gave an update on the situation on January 18 as the issue is apparently still unresolved.

"There is no action required for impacted customers at this time", the bank said. Danny, a ConsumerAffairs reader from Williamson, Ga., told us that his Wells Fargo account went in the red by $60,000.

The glitch is the latest black eye for the company, which was involved in a massive scandal in 2016 after it was discovered Wells Fargo employees opened millions of fake accounts to meet sales goals.

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