Published: Mon, March 12, 2018
Money | By Armando Alvarado

Air Canada system outage leading to service issues, flight delays

Air Canada system outage leading to service issues, flight delays

Air Canada has confirmed that airport systems, check-in and customer call centers are back online following a nationwide outage Monday.

Due to a malfunction with Air Canada's system, passengers are unable to check in and drop off baggage.

The glitch led to long delays at YVR for passengers who either had to wait a long time or weren't able to board their flights. Air Canada provides scheduled passenger service directly to 64 airports in Canada, 60 in the United States and 98 in Europe, the Middle East, Africa, Asia, Australia, the Caribbean, Mexico, Central America and South America. Reports are coming in from travellers worldwide, saying their Air Canada planes have been grounded.

The airline has not immediately replied to a request for comment from CBC News.

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"There's no communication. Everybody just says they don't know what's going on", she tells us.

Air Canada customers in Canada and overseas took to Twitter to complain of long lines, flight delays and other travel disruptions because of the computer problems.

The airline tweeted that it was "experiencing an interruption" at its contact centres and website and is working to restore service as soon as possible. "Thank you for your patience".

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