Published: Fri, April 20, 2018
Money | By Armando Alvarado

Starbucks CEO apologizes for unfair treatment of black men

Starbucks CEO apologizes for unfair treatment of black men

The announcement follows an uproar over the arrest of two black men who were waiting for a friend at a Philadelphia Starbucks last week. Nelson then offered a more intuitive analysis of the scenario, revealing how "it's not just a black people thing, it's a people thing".

Rashon Nelson and Donte Robinson told their story Thursday on ABC's "Good Morning America." "We put in a lot of time, energy, effort". Still, Ross wondered why the Starbucks manager would call police if the company is known for letting people hang out in their stores. "I could never do anything right to her", Cash told the Daily Mail Wednesday, April 2.

"We do want to make sure it doesn't happen to anybody again", Robinson told the Associated Press. Nelson said the manager told him he couldn't use the restroom because he wasn't a paying customer. Records show the men entered at 4:35 p.m. and 911 was called at 4:37 p.m.

Robinson also claimed police did not immediately read either men their rights nor explain why they were being arrested.

But on Thursday, the pair got an apology from Philadelphia Police Commissioner Richard Ross, a black man who at first staunchly defended his officers' handling of the incident.

At a news conference, a somber Ross said he "failed miserably" in addressing the arrests. "I should not at all be the person that is a party to making anything worse relative to race matters".

And the department has already completed a new policy to guide officers in how to deal with similar situations.

However, this week, Ross walked back those statements and apologized to Robinson and Nelson.

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The arrests in Philadelphia have also prompted comments from relatives of a man in Milwaukee who was shot to death four years ago after employees at a Starbucks twice called police to report a man sleeping in a nearby park.

"The arrest of two Black men at a Philadelphia Starbucks represents another ominous signal on the increasingly risky environment for African Americans", wrote Derrick Johnson, president and CEO of the NAACP. Non-company workers who service cafes in other locations such as grocery stores and airports will be provided training materials. In a viral video uploaded to Twitter, multiple bystanders can be heard asserting that the men had done nothing wrong as police officers arrest the men.

Johnson has apologized publicly for the incident and called it "reprehensible" and the staffer who called the police no longer works for the company.

Officers arrived at 4.41, according to tapes released by the Philadelphia Police earlier this week. "I'm trying to think of something I did wrong, to put not just me but my brother, my lifelong this situation".

The men are reportedly speaking with Starbucks officials about change.

The issue, of course, is racial bias - a complex, systemic problem that some observers said an afternoon of diversity training would do little to change, however well-intentioned or informed it may be.

"Previously we did not have such a policy. but we have a policy now", he said. "Do you let it slide, like we let everything else slide with injustice", Nelson asked? "We will learn from our mistakes and reaffirm our commitment to creating a safe and welcoming environment for every customer".

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