Published: Mon, May 14, 2018
Sci-tech | By Carrie Guzman

MacBook Pro users are sticklers about sticky keyboards, demand Apple recall

MacBook Pro users are sticklers about sticky keyboards, demand Apple recall

The lawsuit asks that Apple be compelled to "provide adequate disclosure of the defective nature of the MacBooks" and "return to Plaintiffs and Class members all costs attributable to remedying or replacing defective MacBook laptops, including but not limited to economic losses from the purchase of replacement laptops". The lawsuit asserts that recent models of the MacBook and MacBook Pro contain a defective keyboard with non-responsive keys. One named, Zixuan Rao, who purchased a new 15-inch MacBook Pro in January and experienced problems with the letter "B" key about a month later. After attempting to clean out the key on his own, Rao ultimately sought help from the Apple store in April. It also suggests Apple is not meeting its warranty obligations, often suggesting partial, but not permanent, fixes like using compressed air to get dust out of the keyboard.

The suit also accuses Apple of failing to alert consumers about the issue. MacBook users have even signed a petition urging the company to recall the devices that were released after late 2016. At that time, senior VP of Worldwide Marketing Phil Schiller was quoted saying that "the keyboard was four times more stable than that scissor mechanism".

This lawsuit states that this problem is present in MacBooks manufactured in 2015 or later as well as in MacBook Pros that were made in 2016 or later, and that thousands of customers have been impacted by this technical problem.

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On its website, Apple describes the keyboard's internal mechanism (known as "butterfly") as offering "greater comfort and responsiveness" than prior models' "scissor" functionality.

Apple is facing a class action lawsuit over the design of its MacBook and MacBook Pro keyboards which, consumers complain, has keys that are prone to becoming stuck. It was later improved with the launch of the redesigned Macbook Pro in 2016. For customers outside of the warranty period, Apple denies warranty service, and directs consumers to engage in paid repairs, which costs between $400 and $700. Apple has not directly acknowledged the problem. This would then render "one of the core functions" of the MacBook useless. "Owners of these laptops have reported a potential defect, which causes keys on the keyboard to become unresponsive, necessitating complete replacement of the keyboard", says Girard Gibbs, the legal firm representing the plaintiffs.

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